FAQ Policy Page

Last updated: Today

How Long Does Shipping Take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods, federal holidays or due to carrier delays.

Where Do You Ship From?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make fulfillment more efficient and avoid unnecessary handling delays.

Do You Offer Free Shipping?

Yes, we offer free shipping across the United States.

Do You Offer Returns?

Yes, Diane & Sophie Savannah offers a 30-day money-back guarantee.

Please contact us within 30 days of receiving your order at:

info@dianeandsophie-savannah.com

How Do I Start a Return?

Email us at:

info@dianeandsophie-savannah.com

Please include:

• Your full name

• Your order number

• The reason for the return

• Clear photos if the item is damaged, faulty or incorrect

Who Pays for Return Shipping?

For change-of-mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.

If the approved return address is with our supplier in China, the customer is responsible for sending the return to that address.

This does not limit any rights you may have under applicable United States federal or state consumer protection laws.

When Will I Receive My Refund?

Once your return has been received and approved, we will process your refund to the original payment method.

Your bank or payment provider may need additional time to complete the refund.

What If My Item Is Faulty or Incorrect?

Please contact us as soon as possible at:

info@dianeandsophie-savannah.com

Include your order number, a description of the issue and clear photos.

We will review the issue and help you with the next steps.